Gold award

business excellence

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organisations whose leadership &
innovations are leading examples
of best practice.

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Gold Award for Business Excellence Award Presentation 27 July 2016

What a great evening! Christmas in July food and beverages as well as two thought provoking presenters and the award of the Gold Award for Business Excellence 2016. Winner

Gold Award Vic Winner

AOQ-QLD Chairman Len Mahon presents IXOM's Lidya Paulina with the Victorian Gold Award for Business Excellence Award for Micro Organisations in the Private for Profit Sector

Gold Winner Nat 2016

A very happy Lidya Paulina shows off IXOM's Emergency Response Service Australian Gold Award for Business Excellence Award

Ixom’s Emergency Response Service (ERS) is ISO 9001:2008 certified to provide advice and coordination via telephone in the management of emergency incidents involving the products and facilities of client companies. We strive to rapidly bring emergency situations under control, while minimising any associated impacts.

With over 30 years of experience, the ERS provides coverage for a broad range of materials and activities. All ERS Coordinators are either industrial chemists or chemical engineers specifically trained in and dedicated to emergency response.

Our holistic approach means that we effectively manage and coordinate all aspects of an emergency in order to minimise overall impact on our clients’ businesses.

The ERS provides critical support in:

  • human and animal exposures
  • leaks and spills
  • transport incidents
  • site incidents
  • security incidents
  • fires
  • technical or health advice
  • stockouts
  • crisis management
  • adverse event reporting

Presentation were made by Christina Dean at Uniforte and Steven Bryant QMI Solutions

Dean and Bryant

Christina Dean spoke about the development of the Diploma of Organisational Change Management, the evolution of Organisational Change Management as a Management system, the latest Legislative imperatives driving organisational compliance, and how to apply these principles in the workplace.


Steven Bryant introduced a very useful tool for small business trying to determine the hidden value of their business. there are 18 CoreValue drivers – the “intangible” drivers behind any business. CoreValue helps a company understand, explore, manage and monitor each driver, in great detail, starting with a high-level assessment, then delving much deeper.

Keynote Presentation:
Quality Standards in Organisational Change Management View at
Dean-Quality-Standards.pdfChristina B Dean, Uniforté Pty Ltd

Change Management is arguably the most complex Management discipline, yet it has been round for longer than the wheel. 

Australian Legislation for Organisational Governance, Human Resource Management and Workplace Health and Safety fields have all been updated in recent years to embrace the rapid, widely and constantly-encountered change in organisational and community life. 

Having outlived the ‘touchy-feely’ tag, Organisational Change Management is of multidisciplinary relevance and fertile ground for Consultants wishing to improve client outcomes.  The Legislative imperatives provide the opportunity to address the underlying reasons why organisational and project failures result in downward spiralling financial returns.   They also support the often difficult conversation to address the underlying causes of employee disengagement, resultant social isolation and workplace-derived mental health issues.  Change Management capability and capacity is a must have for organisations wishing to remain relevant and to enhance and retain workplace engagement, innovation and sustainability.

This presentation provides an overview of the evolution of Organisational Change Management as a Management system, the latest Legislative imperatives driving organisational compliance, and how to apply these principles in the workplace.

Christina Dean is Managing Director and chief cook and bottle washer at Uniforte Pty Ltd..

She is also the innovator and author of the Australian National Competency Standards in Organisational Change Management, Australia’s first Diploma of Organisational Change Management and RIMER Managing Successful Change Methodology that underpins the Standards.

Her determination to lift standards of the experience and outcomes of change has strongly contributed to the adoption of improved Change Management practices globally.

Christina became infatuated with organisational change management during her Master of Business Administration studies in the 1990’s although it didn’t have a label then -  while she supported 700 long term unemployed people restore their lives, and while searching for the  answers to a successful life for herself.

More grey than blond now, she’ll share tonight’s presentation with you for your benefit and that of your significant others; your clients.

Quantify the hidden value within your business
Steven Bryant, QMI Solutions View at

Let’s face it. Financial spreadsheets look backwards. They paint a picture of what happened.  But they are rarely helpful when it comes time to measure the real value of a company looking forward.  They cannot, for instance, put a value on vital, but intangible aspects such as a company’s market share, its brand, its ingenuity, its goodwill, or contracts with customers and vendors.

In all, there are 18 CoreValue drivers – the “intangible” drivers behind any business. CoreValue helps a company understand, explore, manage and monitor each driver, in great detail, starting with a high-level assessment, then delving much deeper. CoreValue communicates the company’s status relative to each driver, its overall status, and suggests appropriate tasks to improve performance, Enterprise Value and enable strategic planning.

Steve Bryant is a highly-experienced, strategic and tactical B2B professional with specific experience working with manufacturing and engineering industries, and in delivering government policy.
With over 15 years marketing experience with demonstrable skills in strategic marketing, branding, media/PR, digital marketing, and team leadership. Steve has added business strategy to his areas of expertise which includes stakeholder relations and industry partnerships.

He has MBA-accredited qualifications in Executive Leadership and has recently embarked on a Board career.

The Gold Award for Business Excellence sponsors for 2016 provided excellent support, suggestions and input to the process. The Gold Award Committee is most appreciative of their input.

AOQ-QLDGlobal CCertify MercerWCS

The twelve awards for business excellence:

Laboratory Management
Health Care Management
Aged Care Management
Export Management
Sustainable Gardening Management
Education and Training Management
Eco-Tourism Management
Aerospace Management
Sustainable Environmental Management
Software Systems and Engineering Management
Conformity Assessment Body Management
Entrepreneurial Start-Up Management

What are the Awards?

The Gold Awards benefit organisations, industries and the community at large, by promoting and recognising organisations committed to achieving Organisational Success through Best Practice.

The Gold Awards are run on a State level, and fold into a National Awards program where Gold Awardees become eligible to win the National Gold Award for their category.

What the Gold Award focus on:

  • The awareness of Quality Management and the continual business improvement process and underlying principles for achieving competitiveness and organisational success; and
  • An understanding of all the requirements for business excellence.

Read what an Assessor had to say...

Dear Mario,

I have now been working with the Gold Awards team at AOQ for some seven+ years..

As a stickler for evaluation rigour and protocol, I find the AOQ process and assessment instruments to be a very high level example of how to “do it right”.

There is great benefit for Award applicants because the criterion-referenced model is clear and unambiguous. The assessment framework gives guidance to both applicants and assessors on what is to be measured as indicators of extent of excellence.  That clarity extends to facilitating transparency in the assessor’s work.
Great benefit is derived for the applicant organisations as they have an “demonstrated excellence measuring stick” to assist them examine where there is congruence  -  and more importantly incongruence between their aspirant goals and actual business processes.

On a personal note, I love doing the assessment work as I get the opportunity to work with organisations and businesses that are great performers in their fields. Working alongside business applicant representatives as we put their operations under the magnifying glass is a great honour and privilege. It is inspiring and exciting work to see just how much  is being done well out there in Business Land.

Jillian Mercer